Privacy Policy — PAWsynergy

PAWsynergy Health & Fitness LLC ("PAWsynergy," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, in-home pet wellness services, and related platforms.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or enroll in the Pet Pal Wellness Membership. Payment processing and scheduling are operated on our behalf by Strategic Investment Partners Inc. d/b/a MyPrimaryCare. Pet telehealth is provided by Go Lexi (operated through the MyPrimaryCare platform).

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Company Information

PAWsynergy Health & Fitness LLC
Lakewood Ranch, Florida
Email: pawsynergyhf@gmail.com

Payments and scheduling platform:
Strategic Investment Partners Inc. d/b/a MyPrimaryCare
921 E Dupont Road, Suite 237, Fort Wayne, Indiana 46825

2. Information We Collect

We may collect personal information from you when you visit our website, enroll in the membership, contact customer support, or submit information through forms.

Personal Information

Name
Mailing/service address
Email address
Phone number
Payment information (processed by Stripe via the MyPrimaryCare platform)

Pet Information

Pet name, species, and breed
In-home observations and wellness notes captured during visits
Care preferences and routines

Health-Related Information

Certain services may involve the collection of pet health-related information necessary to facilitate veterinary access through Go Lexi Pet Telehealth. PAWsynergy does not provide veterinary medical services directly. Veterinary services are provided by licensed professionals through Go Lexi (MyPrimaryCare).

Technical Data

We may also collect technical information including IP address, browser type, device information, pages visited, and usage patterns.

3. How We Use Your Information

To provide and manage in-home wellness visits and the membership
To process enrollments, recurring billing, and scheduling
To communicate with you about your pet's wellness plan
To coordinate care with Go Lexi pet telehealth providers
To improve our website and services
To comply with legal obligations

4. Sharing of Information

We share information with trusted partners necessary to provide services, including: Strategic Investment Partners Inc. d/b/a MyPrimaryCare (payments, scheduling, technology platform), Go Lexi pet telehealth providers, Stripe (payment processing), and other technology and customer support providers acting on our behalf.

Information may be disclosed when required by law or legal process. We do not sell personal information to third parties.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. No electronic transmission or storage system can be guaranteed to be completely secure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience. You may adjust browser settings to refuse cookies, although some features may not function properly.

7. Third-Party Services

Our services integrate with third parties including Strategic Investment Partners Inc. d/b/a MyPrimaryCare, Go Lexi, and Stripe. These third parties operate under their own privacy policies and terms of service.

8. Children's Privacy

Our services are directed to adults age 18 or older. We do not knowingly collect personal information from minors without parental or guardian consent.

9. Your Privacy Rights

Access your personal information
Correct inaccurate information
Request deletion of personal data where permitted by law

To exercise these rights, email pawsynergyhf@gmail.com.

10. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

11. Binding Arbitration and Class-Action Waiver

Any dispute, claim, or controversy arising out of or relating to this Privacy Policy or our services shall be resolved exclusively through binding arbitration. Arbitration shall take place in the State of Indiana (the home jurisdiction of our payments and platform partner, Strategic Investment Partners Inc.) under the rules of the American Arbitration Association. Each party waives the right to bring claims in court or participate in class actions or class arbitrations.

12. Governing Law

This Privacy Policy and any disputes related to the use of this website or services shall be governed by the laws of the State of Indiana, without regard to conflict-of-law principles.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on this page with the revised effective date. Continued use of the website after changes constitutes acceptance of the updated Privacy Policy.

14. Contact

PAWsynergy Health & Fitness LLC
Email: pawsynergyhf@gmail.com